Efforts vs. Rewards
This month we will discuss a situation that many lube shop managers and owners may find themselves mired in. It’s the old “Efforts vs. Rewards” battle.
It seems that at one time or another, every lube shop owner or manager has had the same thought travel through their mind.
You may say, “I am willing to pay my employees a fair wage, and they know what is generally expected of them. Why are they so unmotivated to perform the bare minimum of their job duties and requirements — things like coming to work on time and clean-shaven every day. How about being friendly to every customer and treating them with respect?”
These things are universal job requirements for working in a lube shop, as well as just about any other business.
Why then is it so often we find ourselves with employees who need to be continually reminded of these things?
Have you ever had this conversation with an employee who tries to promote his idea of a fair wage?
“If you gave me a raise and paid me a little more, I would always do those things. But you don’t pay me enough as it is. What do you expect?”
Now, your employee may not have put it into those exact words, but there are plenty who try to convince their managers with logic like that, every day, in lube shops around the country.
When you try to explain to this type of employee the reality of the situation, they often become even more disgruntled. They claim that they make a pretty consistent effort every day, and add “Isn’t that worth something?”
Isn’t the fact that they have been coming to work every day consistently, don’t get into or make any real trouble, and try to do almost everything you expect of them worth a raise every now and then?
Coming to work not clean-shaven once every couple weeks or so may be against the rules, but it’s not nearly as bad as ol’ what’s-his-name who comes late nearly every day and sometimes just doesn’t show up at all!
If you find yourself having discussions similar to these with any or all of your employees, don’t feel like The Lone Ranger!
There are plenty of operators and managers who deal with this kind of complacency every day in their lube shops.
The root of the challenge is for you to first understand where the problem lies in this attitude, and then to know how to effectively get the idea across to your team members.
There are two pairs of symbiotic, yet separate, cause-and-effect scenarios at play here. They are:
- Effort Creates Appreciation
- Results Create Rewards
Let’s consider the first one, Effort Creates Appreciation. When you try to accomplish a task for your boss, or one of your employees attempts to complete a duty you assigned, there is an effort being made. Simple enough.
We hope these efforts are successful in achieving their intended goals, whatever they may be. Other times, unfortunately, they are not successful.
However, in most circumstances, the amount of work required, or effort, is nearly the same. The big variable is the outcome of the procedure.
The normal response from a superior to his employee putting forth effort to accomplish his assigned task should be appreciation.