This month, our forum tells us about things they have learned this year and about their plans for 2014.
Martin is manager of Flash Lube Oil in McComb, Mississippi.
Q: What is something new that you have learned this year that has positively impacted the work you do everyday?
A: In the December 2012 issue of National Oil and Lube News, the NOLN Operator of the Year Jimmy Grant repeated a statement that he had once been taught. He had not been in the lube business very long when he accidentally left the oil cap off of a car, and when the car came back a few weeks later, it was a complete mess. Mr. Grant was very upset about it because he knew it was his fault. The older gentlemen that owned the car told Mr. Grant these words, “You can’t expect what you don’t inspect.” I read that in the December 2012 issue, and for all of 2013 that statement has been my motto. I say it at least twice a day everyday, I make my employees repeat it, and I say it to some of my customers as I work on their vehicles. This statement has tremendously improved our customer service. Everything is double checked before it goes out of the shop. Mistakes that were commonplace last year are unheard of this year, and by the way, I haven’t left the oil fill cap of a car since!
Q: Any exciting plans for 2014?
A: One of the things I am looking forward to getting done in the near future is completing the facelift to my location. We’ve already done so much, but one thing that is left is repainting my shop floor. Once this is accomplished our facelift to this location will be complete.
I wanted to take just a minute and express how much it has meant for me over this past year to write for Lube Talk. Waiting on that email every month for the questions to arrive, was almost like waiting on Christmas morning to get here. It has been a joy, honor, and pleasure to write for my favorite publication. The information that NOLN puts out every month is crucial to the ongoing development and improvement of my business, and it will continue to be one of my greatest assets, as we continue to grow in the future. Thank you to Tammy Neal, Kara Bishop, Lauren Guthmann, and all of the writers and staff who gave me this great opportunity. Have a Merry Christmas, and a happy New Year!