The Fastest Oil Guns in the West...and East
There’s nothing that gets the blood going like a little friendly competition, especially when a prize and, best of all, bragging rights are up for grabs. That’s exactly the approach that some fast lube chains have adopted. They’ve pitted their top technicians and management teams against each other in the name of boosting morale, encouraging teamwork, finetuning operations and increasing technical knowhow and productivity.
For weeks, a select few teams square off, bringing their “A game” to execute everyday tasks including speed of service, efficiency, car counts, ticket averages and customer service.
This year, Jiffy Lube held its fourth annual J-Team All Stars competition and managed to narrow the field from 1,500 teams to three who went head-to-head in Miami this March: the “West 7th Savages” of service center #1407 in Eugene, Oregon; the “Aiken Thrashers” of service center #1276 in Aiken, South Carolina; and the “J-Squad” of service center #936 in Montgomeryville, Pennsylvania.
“The J-Team All Stars competition highlights the commitment and dedication that Jiffy Lube franchisees and service center employees place on training,” said Stu Crum, former president of Jiffy Lube International. “We take great pride in the training programs we offer, including the nationally-recognized Jiffy Lube University program. This year’s finalists demonstrate how intense training can go a long way in terms of providing an excellent customer service.”
The competing teams were evaluated by Jiffy Lube International district managers, and scores were based on a number of cri- teria, including teamwork, operational execution and customer service, as well as how swiftly and accurately they perform a Jiffy Lube Signature Service Oil Change — a preventative maintenance service that involves changing, inspecting, checking/filling and cleaning essential vehicle components. The teams competed for a $10,000 grand prize, which the “West 7th Savages” of Eugene, Oregon, claimed earlier this year. J-Team All Stars runner-ups received a $5,000 team prize and a $2,500 team prize.
“This team’s attention to detail is impressive, and their hard work has carried them far this year,” said Bob Babcock, co-owner of Patience LLC Group, the franchise that owns and operates the location the “Savages” call home.
“It was day-to-day training,” said Kara Beacham, the operations manager responsible for training and putting together the winning team. “There wasn’t a car that came in that we weren’t thinking ‘J-Team All Stars’. Getting a team together that wanted to win was so rewarding. We basically handpicked the team and trained for 14 months together.”
Their hard work and subsequent victory has inspired the other employees of Patience LLC Group to host a competition of their own.
“We modeled it directly off what Jiffy Lube International does,” Babcock said. “We thought it was great, so we kept the same standards. Everyone has been in training, and it’s been really fun.”
Babcock believes that it’s not only beneficial for his company, but Jiffy Lube as a whole.