Do Drivers Delay Safety-Related Auto Repairs?
Extended warranty provider ForeverCar.com analyzed 1,500 comments on Twitter and Facebook during the last three months to better understand driver priorities when it comes to vehicle repairs. The results show there is a distinct difference in the priority type of car repair needed on vehicles.
In terms of delaying vehicle repairs, 18 percent of comments were for safety-related repairs; 13 percent of comments were for performance-related repairs; and 7 percent of comments were technology/electronics-related. The three primary safety-related repairs discussed were that of steering components, brake systems, safety-related technology and suspension parts. Repairs needed on other non-safety issues, including A/C coolant systems, and items such as the sound system, DVD or GPS appear to be a higher priority according to driver sentiment.
“Our claims administrators are not at all surprised to see this type of sentiment, as many of them witnessed this type of service priority in many repair facilities throughout the country,” said Russ Carpel, CEO and founder of ForeverCar.com. “People can’t live without their air conditioning, but they will find every way to delay making payments for a suspension system.”