Drain Plug Detective
Be a solution seeker. You’ve heard it all your life. Hopefully now, you try to implement it within your quick lube daily. The ability to be a solution seeker at work is a skill that will benefit you because it benefits your customers.
Offering a variety of options to those drivers looking to you to fix something on their vehicle gives them the assurance that you aren’t just looking to make another sale. Instead, you’re able to show the customer you want to find a solution that fixes their car and fits within their budget.
Your competent and committed approach to sales and solutions, along with excellent customer service, will guarantee your customers return to you the next time they need an automotive expert.
Of course, there is another piece to this recipe for success, and it is the confidence you must have in the products you rely on recommending. How do you know a product is tried, true and something you can potentially hinge your reputation on? How do you know your customers will drive away happy and not come back in two weeks with the same problem? To be a good solution seeker in business, you have to put your solutions to the test ahead of time.
This can be harder when a new product launches, and that’s where we come in. When a product catches our eye, we get curious and can’t help but find someone to put it to the test so we can report to you. Recently, we enlisted a mystery shopper to try out a product we’ve been curious about for a while, the Eco-Plug System.
The Eco-Plug System promises big things like solving oil leaks caused by stripped oil pan threads, leaky drain plugs and saving money on expensive oil pan replacements. These all seemed like wonderful ideas with a definite place in the quick lube industry but only if it worked. Spoiler alert, it does!
“When you have an oil pan with stripped threads there are usually two options. Depending on the pan, you can either put in a plug that is a little bit larger or continue to use the old plug. Both options will typically cause problems down the road,” the mystery shopper said. “The Eco-Plug plug takes into consideration stripped threads. When you put the plug in, its tapered design fits almost like a pipe fitting; the more you screw it in, the tighter it gets.”
The drain plug detective continued explaining how each piece of the Eco-Plug system works together to create a secure seal.
“The system comes complete with a thread sealer and magnetic cap. Once you put the thread lock sealer in it secures the Eco-Plug. The magnetic cap makes servicing the vehicle in the future easy,” the mystery shopper said. “If the customer is concerned about another shop not knowing how to service their car once the Eco-Plug is installed, assure them that all future technicians will have to do is remove the magnetic cap. If the plug does need to be removed that can be done with a pair of pliers.”
Curiously, we asked the mystery shopper if they would continue to use the Eco-Plug in their shop and how much they expected the cost to impact them.