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Columns

WEB EXCLUSIVE: From the Bean Counter
In this web-exclusive column, Pytlak explains more tax law changes.

The Installed Marketer
Learn how to become your customers' go-to service professional.
Promises Made, Promises Kept
The government has big changes in store for the auto industry, some of which may surprise you.

Washington Watch
 Lowe discusses if now is the time for health care reform.

Editorial Musings
After traveling north of the border, McKinnon shares insights on hybrids, taxis and vehicle maintenance.

Making It Happen
Are you ready to get back to the basics of customer service?
Associationally Speaking
Saddler discusses how you can help not only your business, but AOCA as well.
Answers From the One
Our newest column, from ExxonMobil, discusses what dealership closings mean for the fast lube industry.