June 24, 2021—In this follow-up episode from last week's, AOCA's Joanna Johnson returns to talk about the FTC report that identifies anti-competitive behavior in the repair and maintenance industry.
While the first episode focused on tactics previously used by OEMs and dealers to discourage independent shops, this episode digs into the new frontier of connected vehicle technology. Telematics will change the way service centers work with vehicles, and this is the arena in which vehicle technology, Right to Repair, and independent aftermarket issues collide.
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