What’s on the Schedule: iFLEX at The Car Wash Show 2019

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If you’re in the fast lube business, Nashville is the place to be May 12-15. iFLEX at The Car Wash Show 2019 promises to be the industry’s biggest event of the year, chock full of industry-specific education, networking opportunities and a massive trade show to connect you with the latest and greatest products and services. The party begins on the evening of May 12 with AOCA’s Welcome Reception at The Hard Rock Cafe.

Every business owner knows that learning never ends. Here’s a look at AOCA’s educational offerings at iFLEX at The Car Wash Show 2019.

State of the Fast Lube Industry

Speaker: Ragan Holt, industry consultant

Utilizing the latest Fast Lube Operator survey results from NOLN, this session will paint a picture of the state of the industry. The Fast Lube Operator Survey is one of the most in-depth studies of the fast oil change industry available. What has the latest survey revealed, and what does that mean for your business? What do data trends say about the future of our industry? This informative session will broach these questions and more as we aim to form an accurate snapshot of the fast lube industry.

Technology Innovations Affecting Our World of Fast Lubes: Road to Survival or Perdition

Speaker: Steve Barram, CEO, Integrated Services Inc.

Technology has had an exciting impact and taken an immense toll on countless industries. It has changed the way we think about and do business. New industries have been created. Some have been wiped off the map. So how has technology impacted our industry, and more importantly, how will it impact our industry in the future? This session will take a look at various segments of the fast lube industry and how advances in technology have and will affect them. It is designed to provide a framework for the owner to see and embrace the coming changes in a very practical way. Don’t miss out on this opportunity to be alerted and acquainted with an ever-changing technological world and its potential impact on your business.

Talent Management - Customer Service Within Your Organization – A Forgotten Art – WACTEO

Speaker: Nancy Friedman, president, Telephone Doctor Customer Service Training

This is a special program for Internal Customer Service. We call it the Forgotten Art. And you’ll notice a word in the title you might not recognize — WACTEO. Yet, it says it all. If you’re looking for the meaning, don’t miss this session. You’ll learn ideas, tips, skills and techniques that will bring you a more harmonious atmosphere within your company.

Think about it, most of us are with our coworkers more hours per day than our spouses. And in truth, sometimes we forget that. It’s too important of a topic to not know more about. Join us, and increase the compatibility and harmony within your organization.

Building Enduring Value into Your Business

Speaker: Joe J. Thissen, vice president of Sales, AutoCenter Sales

After building a thriving business, entrepreneurs often hope their companies will perpetuate into the future. Doing so will enable you to have the personal and financial freedom shared by few of your peers. No matter which path an owner chooses for his or her business, transferable value is the common denominator of a successful transition.

Truly understanding your business and its value goes beyond numbers. Whether you’re a newly launched business or getting ready to plan your exit strategy, now is the perfect time to improve the transferability characteristics of your company. Attendees will gain actionable thoughts and ideas that will enable you to unlock your transferable value and get the most out of your business. This workshop brings real-world experience and examples by business experts to this important topic.

Your Website, Google Changes & Other Trends in Online Marketing

Speaker: Kevin J. Steeland, founder and CEO, PISTN Digital Marketing

Every day, businesses of all sizes ask themselves: What does Google want now?

You work hard managing the day-to-day operations of your business. Keeping up with the marketing trends and technological developments can feel like just one more thing you don’t have time for. In this session, Kevin Steeland, CEO of PISTN Digital Marketing will update you on the latest in digital marketing with real-world examples and practical advice for ensuring your customers can find you on the web. His unique perspective, gained from working with hundreds of small businesses, will help you understand what you can do now to boost your business.

For more information or to register for iFLEX at The Car Wash Show 2019, visit: www.thecarwashshow.com

See you in Music City!

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