Music is a universal language. It speaks to everyone in some form or fashion. And just like language, music has its own dialects — or genres, to be more specific. This is how I perceive the automotive industry, anyway. An eclectic mix of genres all encompassing one major theme: cars. Whether your genre sticks to what it knows best, such as rock ’n roll, or goes off the beaten path, like country, the automotive industry plays on. Every year, we undertake an extensive research program to identify and rank the top auto service chains in the nation — and around the world.