Articles by Amanda Bowman

A Word of Encouragement and a Word on Customer Service

“We will open the book. Its pages are blank. We are going to put words on them ourselves. The book is called Opportunity, and its first chapter is New Year’s Day.” — Edith Lovejoy Pierce, 20th-century poetTo start the New Year, I wanted to give you some encouragement. While some customers may have preconceived notions about the quick lube industry, that’s just because they don’t know you. You have an opportunity to start fresh and break down any negativity you might face.Whether your store had a difficult 2014 or had one of its best years to date, the clock
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