In my 25-plus years in the automotive service business, I have seen plenty of change! In fact, it seems one of the main constants in our business is change. We’ve seen oil specifications changing (imagine going back 20 years and telling a coworker that 0W-16 would be the oil of the future), oil change intervals changing, rent factors changing, labor rates changing, original equipment manufacturer’s (OEM’s) accessibility changing and so forth. I have seen friends come and go from this business; some by choice, some by necessity, and yet others by circumstances beyond their control. One thing that hasn’t
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