I’m a customer at a wide variety of businesses. You name it, grocery and hardware stores, restaurants, theatres, banks, flea markets and fast lubes I’m there. Having been in business for a couple decades myself, I can’t resist mentally evaluating why I patronize a particular establishment, how they are managed, the attitude of the employees and their methods and procedures.I’ve found that all the things I like can be summarized in one statement, “They care.” They proactively care about their facility, employees and customers. Caring sounds simple, but the challenge is to proactively incorporate it into the operations manual, employee
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