ARTICLES

More Clean Means More Green

An often overlooked maintenance routine may cost your customers hundreds to thousands of dollars. While most customers appreciate the critical value of regular oil and air filter changes, few are probably aware of how much their vehicle’s value is impacted by its appearance.By adding-on a referral service for nearby auto detail shops, such as those commonly found at auto auction businesses, you can help your customers further protect, enhance and increase the value of their vehicles.“The detailing of a vehicle can completely change the appearance of a vehicle which in turn will bring its value up tremendously,” said Travis
Read More

Made in the Shade: Window Tinting Garners Cool Profits

With low starting costs, attractive profit margins and short-term training requirements, window film can quickly prove to be a viable business addition. This profitable add-on is projected to surge in popularity given rising energy costs and increased regulations.Window tint — also known as solar control film — has long been a favored, low-cost solution for reducing energy loss. Advancements in window film technology have increased features and choices for consumers. Window film provides consumers with increased privacy and safety — the bonded film increases the strength of the glass.Window film is regularly applied to vehicles, homes, buildings and even
Read More

Great Employee Performance Isn't An Accident

Think of great performances and consider how they came to be. Do you think following Mike Powell’s world record-setting long jump, — an astounding 29 feet, four and a quarter inches — he said to himself, “Wow, that was a happy accident. I didn’t plan on that happening!”From the time Powell was a small child, he would jump as far as he could. Much to the dismay of his mom, he’d jump across the living room floor. In fact, over the course of his career — through college and the Olympics — Powell practiced and planned every part of
Read More

Doing Right Things, Leads to Doing Things Right, Which Leads to...

Some everyday questions asked by fast lube operators are: How can we improve car counts? How can we increase sales? How can we improve profits?The questions are limitless and extend to every area of the fast lube operation. It’s been said, “Management is doing things right. Leadership is doing the right things.” In your effort to improve results, in all parts of your fast lube operation, focusing your energies on the right things is essential. However, in the face of disappointing operational results, the tendency of many business owners is to focus solely on achieving better numbers.In this column, we
Read More

Signage, Saturation and Sales

In the 1971 tune “Signs,” performed by the Canadian rock group Five Man Electrical Band and written by Les Emmerson, the central chorus lines pound out the still resonating lyrics:“Sign, sign, everywhere a sign. Blockin’ out the scenery. Breakin’ my mind. Do this. Don’t do that. Can’t you read the sign?”While the tune was written 43 years ago about social intolerance and exclusion, those lyrics are a perfect fit for the experience I had on a visit to a local fast lube.While I was seated in the waiting room, another customer — an older lady who was probably near
Read More