Tony Sims

Tony Sims

Tony Sims is a supplier side veteran with 20 years of experience and vice president of Marketing for automotive aftermarket supplier Service Champ. If you are interested in discussing the details of the column, contact him via email at: tsims@servicechamp.com

ARTICLES

Leadership: The Importance of Keeping the Right People

In a previous article earlier this year, I talked about the importance of training your team. I’ll build on that subject in this article as it relates to leadership and motivation, something to keep in mind when you’re considering new ideas for 2018 or beyond. While leadership is a very broad topic, namely because of the varieties of styles employed, understanding what works for your team is just as important. One of the key elements of leadership is to create an atmosphere that motivates employees to not only do a good job but to also look deeper at your
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Helping Customers Create Maintenance Budgets

Modern day car reliability, coupled with longer intervals between required maintenance, has created a situation of inattentiveness to services needed and a wary attentiveness when presented with the costs to perform those services. Even though it’s called “regular maintenance,” it lacks being done routinely enough to be top-of-mind and front-and-center with the customer. When you look at it from a slightly different perspective, it’s not too dissimilar from visiting the dentist. You know you have to do it, but do you really budget for it? What happens if there is something taking place that needs to be fixed and
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Tony Sims

Your Way to More Business This Summer

In this space, two months ago, I wrote about the importance of integrating information into your training program for employees as it relates to your business goals. This month, my column is about you. Because we live in the greatest country in the world, many of us have been afforded an opportunity most others can’t comprehend or experience. So I ask: what are you doing for the greater good of humanity, and what’s next on your agenda to make the world a better place? I’m talking about giving back, paying it forward, corporate social responsibility or any other term
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Your Way to More Business This Summer

According to statistics from the Society for Human Resources Management, the annual turnover rate is 15 percent across all industries. Another report indicates one in three people leave a company in the first year, mostly due to failing to prioritize employee growth and career training. The good news is the right training program can improve employee performance and positively impact your bottom line. Training is about building employee skills, skills that translate into activities supporting the growth and development of your business. As a business owner, you create the atmosphere of competency and comfort, so that varying levels of
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