You can change oil on any make and model in your sleep. But operators know that's only part of the business. Columnist Lenny Saucier rounds out the job in this month's installment.

Columnist Lenny Saucier speaks to the techs in your shop. Strive for greatness!

To succeed, operators need to adapt. Columnist Lenny Saucier takes a look at how the industry has evolved alongside its people.

In professional development, practice makes perfect. Columnist Lenny Saucier lays it all out in this month's installment.

Columnist Lenny Saucier looks back on a great career for lessons to current techs and operators.

Columnist Lenny Saucier talks about goodbyes when you no longer can help another person grow and excel at their job.

You must take a deliberate step to grow great employees and create a culture for success inside and outside of your walls. 

We have covered a lot about how others are changed by us. We have gone through talks of leadership and communications. This month, columnist Lenny Saucier covers a tough subject through an experience in his life.

“Then you will know the truth, and the truth shall set you free.” OK, OK — I am going to completely rip this out of context from John 8:32, but it is exactly what evaluating is.

Remember the good ol’ days — the easy life. It was 5W-30 vs. 10W-30, pushing the button on the Honda instrument panel with the key to reset the oil change indicator and pulling a dipstick to check the fluid level of a transmission. These quick and simple procedures made life fun in the service bay.  Now we have to check viscosity and an alphabet soup of standards.

Sometimes, I feel awkward whenever I speak in front of a group. I don’t feel awkward because I am standing in front of a large crowd.

Diversity, it’s a twisted term. When someone says there is no diversity, it seems most would turn their minds to cultural diversity (it is the latest rage, after all). But when it comes to diversity in your shop, it shouldn’t mean to hire certain genders or ethnic backgrounds. What it should mean is to seek out different personalities and introduce conflict.