Even if you’re seeing more applicants, make sure they’re the right hire.

To someone who exclaims they sold something to a customer, I will quickly suggest a change in vocabulary to be serviced.

Success can begin by making a great list.

As leaders, we hold a lot on our plates. From work, family, and personal life, things happen to pile up on us.

This is how shop owners can take control of the controllable elements in life and overcome the uncontrollable ones.

The person who grumbles has a different experience from the person who smiles.

Success with a younger workforce means tapping into unique talents. Lenny Saucier shows why the old ideas about younger generations aren't productive.

Without communication, we can only demonstrate and demand. We cannot discuss problems, collaborate on new ideas, challenges, and opportunities. 

In our line of work, as leaders, we must realize that we are firefighters that must go and handle issues, but our time is much better spent preventing the fires in the first place.

Why it’s important to award the right person—not just the most tenured.

Delegation not only reduces the load on you, but grows the team around you. Here's how to choose what tasks are worthwhile.

How do you manage this delegation thing when your staff doesn’t really know you and your work style?

When Lenny Saucier evaluates a new manager, one thing is almost always for certain: That manager does not (or will not) delegate to the crew.

How leaders make the most of learning experiences in the real world.

Take these real-world training experiences from columnist Lenny Saucier and apply them to your operation.

Regular oil changes help reduce engine friction. Regular attention to your shop culture can also reduce unwanted friction.

 If you sat back and watched a true leader operate, what would you see?

Leadership is both skill and practice. For the latter, columnist Lenny Saucier has effective advice to put you in the right mindset to lead your operation.