Columnist Lenny Saucier has a conversation about the impacts leaders make.

Stuck in a shop culture rut? Start now and build for the better.

Focus on small details that add up.

Do these conversations sound familiar?

It is only when someone has the courage to speak up and explain their reason of reasoning do people learn. 

Even if you’re seeing more applicants, make sure they’re the right hire.

To someone who exclaims they sold something to a customer, I will quickly suggest a change in vocabulary to be serviced.

Success can begin by making a great list.

As leaders, we hold a lot on our plates. From work, family, and personal life, things happen to pile up on us.

This is how shop owners can take control of the controllable elements in life and overcome the uncontrollable ones.

The person who grumbles has a different experience from the person who smiles.

Success with a younger workforce means tapping into unique talents. Lenny Saucier shows why the old ideas about younger generations aren't productive.

Without communication, we can only demonstrate and demand. We cannot discuss problems, collaborate on new ideas, challenges, and opportunities.