KATE ZABRISKIE is the president of Business Training Works, Inc., a Maryland-based talent development firm. She and her team help businesses establish customer service strategies and train their people to live up to what's promised. For more information, visit: www.businesstrainingworks.com
Finding the right person for a position is part art and part science. While some people certainly have gift for finding good people, everyone can improve their success rate by following a methodical step-by-step process.