Industry consultant John Sweigart talks about how customer retention looks in the next generation of auto shop.

Panelists during the “TECH Talk: The Changing Landscape” panel at the ADAPT: Automotive Technology Summit discuss the increasing complexity of vehicle repair and service.

Anna Zeck, 10 Missions Media editorial director, speaks with Vice President of Content and Events Bryce Evans about what exactly the ADAPT Automotive Technology Summit is, what you can expect while you're there, and why the event is so important for the automotive aftermarket.

A recent service visit by editorial director Anna Zeck served as a clear reminder of something NOLN writes about all the time: Every interaction counts. Every appointment counts. Every customer counts.