A recent service visit by editorial director Anna Zeck served as a clear reminder of something NOLN writes about all the time: Every interaction counts. Every appointment counts. Every customer counts.
Millennials are more interested in the emotional connection that comes along with their work, so fostering engaged employees is reliant upon this concept today. Here are the four phases of creating effectively engaged employees.
REACH (Results, Enthusiasm, Accountability, Connection, Honesty) is the foundation to everything Freedom Toyota does, and has allowed Evelyn Chatel to strategically lead the team into becoming one of the largest operations in the area.
An intense focus on continuous improvement and reflecting on successes and failures has been a critical component of D-Patrick’s evolution from one 4,500-square-foot location that worked on 10 cars per month and $350,000 in yearly sales, to four locations that pull in nearly $10 million in annual revenue.
it’s not enough to have good ideas. To really excel, to really push what it means to be a business that serves its thousands of service customers every month, you need solutions that successfully combine ideas, talent and execution.