Letting Go October 8, 2020 Abby Patterson No Comments Ask yourself these questions to determine if it’s time for an employee to get the boot.Read More
The Consumer Experience: Drive-Thru Service September 30, 2020 Abby Patterson No Comments Staff Writer Abby Patterson talks about her first-ever drive-thru oil change experience and how others in the industry should follow suit.Read More
Curing Chronic Burnout September 29, 2020 Abby Patterson No Comments Your lifelong prescription to managing your workaholic tendencies from the start.Read More
Make Sure You've Got These Website Essentials September 24, 2020 Abby Patterson No Comments What every website needs to have.Read More
Case Study: Incentivizing Referrals September 10, 2020 Abby Patterson No Comments How to capitalize on customer referrals to get that word-of-mouth advertising.Read More
Pit Stop: Nail Down Your Inventory September 8, 2020 Abby Patterson No Comments Determining which oil grades and parts, and how much of it, to stock up on.Read More
Managing Part-Time Employees August 28, 2020 Abby Patterson No Comments Scheduling, hiring, motivating, and finding the right number to fill hours with a staff roster of part-time employees.Read More
Become a Professional Goal-Setter August 24, 2020 Abby Patterson No Comments The pathway to achieving a big goal for your business and how to create a timeline to get there.Read More
Lindsay Whalen and The GOLD Standard August 19, 2020 Abby Patterson No Comments Lindsay Whalen, Minnesota-native, former WNBA player and head coach of the University of Minnesota women's basketball team, told the NOLN team the traits she looks for when searching for recruits.Read More
Industry Insight: Outlining State-by-State COVID Support August 19, 2020 Abby Patterson No Comments A breakdown of just how much each state has helped out its small businesses.Read More
AOCA Discusses Weights and Measures Topics August 14, 2020 Abby Patterson One Comment The AOCA held this month’s AOCA Talk Live, focusing on the new Weights and Measures guidelines and how they may impact quick lube businesses.Read More
Industry Insight: Reviewing the COVID-19 Impact August 1, 2020 Abby Patterson No Comments Here’s what operators in the industry said on how COVID-19 has impacted their business these past couple months.Read More
Case Study: Is a Loyalty Program Right for Your Shop? August 1, 2020 Abby Patterson No Comments In a rare dual-case study, two operators talk about why loyalty programs can be right or wrong, depending on the business.Read More
Pit Stop: Holding Effective Daily Meetings August 1, 2020 Abby Patterson No Comments Lisa Kaplin, psychologist and professional coach, gives her advice on how to hold the effective daily meetings for your staff.Read More
5 Phone Call Mistakes August 1, 2020 Abby Patterson No Comments Avoid these phone call mistakes to provide the best customer service possibleRead More
Joining the NASCAR Program August 1, 2020 Abby Patterson No Comments How forming partnerships has led to Victory Lane’s immense business growth.Read More
Successfully Marketing Multicare Services July 31, 2020 Abby Patterson No Comments This operation gets customers to buy into its extra multicare services through basic customer service.Read More
Electronic B2B Payments are Growing Business Trend July 24, 2020 Abby Patterson No Comments The amount of businesses that still thrive on paper payments is still over 50 percent.Read More
Be Mindful of Your Time July 16, 2020 Abby Patterson No Comments Here's how to prioritize your priorities, and keep them there.Read More
The Power of Referrals July 7, 2020 Abby Patterson No Comments How customer referrals can go a long way for your business.Read More
How Effective Are Your Goals? July 1, 2020 Abby Patterson No Comments Here’s what other shops are doing when it comes to achieving their goals.Read More
Industry Insight: Planning for the New Normal July 1, 2020 Abby Patterson No Comments With OSHA’s new safety guidelines focused on preventing COVID-19, here’s what operators need to know.Read More
Pit Stop: Managing Your Paper Documents July 1, 2020 Abby Patterson No Comments What if someone got a hold of all your shop invoices? Here’s how employees should manage paper invoices, receipts, and more to protect privacy.Read More
Case Study: A Positive Waiting Room Experience July 1, 2020 Abby Patterson No Comments Customers are only in the waiting room for a short time. How to make that an effectively positive experience.Read More
The Quick Lube Circle July 1, 2020 Abby Patterson No Comments How a former quick lube exec made the transition role into franchising Take 5’s 500th location.Read More