Take 5 Receives J.D. Power Award for Customer Satisfaction February 4, 2021 No Comments Take 5 scored 810 out of a possible 1,000 in the quick oil change category, beating the nearest competitor by 26 points.Read More
5 Phone Call Mistakes August 1, 2020 Abby Patterson No Comments Avoid these phone call mistakes to provide the best customer service possibleRead More
Christian Brothers Ties for Top Spot in J.D. Power Study December 4, 2019 No Comments Christian Brothers achieved the highest score in two categories: Service Facility and Service Advisor.Read More
Study: Focus on Service Process Increases Customer Satisfaction October 30, 2019 No Comments The new J.D. Power U.S. Aftermarket Service Index Study shows evaluates customer service experience in general maintenance and tire replacement segments.Read More
Winning Back the Customer’s Trust April 5, 2018 Kelly Beaton No Comments The keys to calming frustrated clients include offering them loaner vehicles, the occasional gift card, or a chat with a dealership leader.Read More
