Shop Life

For Joe Benza–owner of Carolina Quick Lube and runner-up for this year’s Operator of the Year award–thriving in the auto service field is all he’s ever known.

Tried-and-true tactics work wonders for this Mississippi-based director of lubes.

A Grease Monkey franchisee with 11 shops takes the lead on child passenger safety.

A continuation of last month’s column about strategies for operational issues.

Retirement from one career can segue into an opportunity with shop ownership.

A fresh approach to service and style.

Implementing thoughtful and efficient service standards.

Navigating diagnostic trouble codes, malfunction indicator lights, and scan tools.

Moving to America at 14 with nothing but her dog and a knack for mathematics, Corrine Hudson has honed many strengths she now uses to lead Kwik Kar Marsh in Carrollton, Texas....