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  • July 2023

    • July 2023

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    Home

    Taking Charge of Your Operation

    Lenny Saucier
    July 1, 2023
    July reminds us to be the difference and take action to better your business.
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    Home

    Customer Service Accelerated

    Matt Hudson
    July 1, 2023
    When customers drive hard, make sure you're there to keep up with the maintenance
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    Home

    The Extra Step

    Adam Tatum
    July 1, 2023
    How can you reduce warranties on new designs?
    Hanna Bubser
    Image (14)
    Education+Training

    iFLEX 2023: The Quick Lube Perspective

    Hanna Bubser
    July 1, 2023
    The annual expo shed light on topics that impact this industry.
    Courtesy of Joe Benza, Carolina Quick Lube
    Carolina Quick Lube owner Joe Benza has this industry in his blood, having grown up with a shop owner as his father.
    Profiles

    Too Good to Leave Behind

    Kacey Frederick
    July 1, 2023
    Joe Benza couldn’t resist an opportunity to return to the industry.

    More content from July 2023

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    Leadership

    Are You Too Hands-On?

    Enid Burns
    July 1, 2023
    Learn when to micromanage, and when to hand off tasks and responsibilities to your staff to create better workflow.
    Pexels Andrea Piacquadio 3807226
    Finance+Operations

    The 100-Point Inspection

    Peter Suciu
    July 1, 2023
    Can a courtesy inspection go too far?
    Ben Keeling
    The team at Pit Lane Oil Change focuses on conversation and connection at their small town shop.
    Feature Stories

    Committed to Customers

    Hanna Bubser
    July 1, 2023
    Running a successful shop starts by understanding the customer base.
    Michael Einreinhof
    Eco Plug (print) 8
    Shop Look

    Shop Look: Mountain Lakes Auto Wash and Express Lube of Hewitt, New Jersey

    Hanna Bubser
    July 1, 2023
    This thoughtfully designed shop emulates a cabin vibe in a quick lube setting.
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    Tech+Tools

    How Will AVs Impact Traffic Fines and Fees?

    Megan Gosch
    July 1, 2023
    Autonomous vehicles may affect DMVs and state budgets.
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    Finance+Operations

    Changing the Building 

    Peter Suciu
    June 30, 2023
    Expansion requires flexibility.