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    Photo 95696123 © Calvin L. Leake | Dreamstime.com
    Finance+Operations

    Quick Lube Q&A: Jeff Smith of Service Champ

    NOLN Staff Reporters
    May 1, 2024
    Jeff Smith, vice president of key accounts for Service Champ, outlines trends and opportunities with service diversification.

    Latest from Running a Shop

    Courtesy of Gold Flat Express Lube & Car Wash
    Finance+Operations

    The Best of Multiple Worlds

    Carol Badaracco Padgett
    May 1, 2024
    Myriad business offerings help drive success at a Golden State quick lube.
    Courtesy of Lynden Lube
    Finance+Operations

    A Tale of Two Services—in One

    Carol Badaracco Padgett
    May 1, 2024
    Repair and quick maintenance can and do co-exist.
    Illustration 158502469 © Mykola Nisolovskyi | Dreamstime.com
    Leadership

    Steer Clear of Counterproductive Meetings

    Carol Badaracco Padgett
    April 30, 2024
    This simple shop strategy protects morale.
    Courtesy of Deanna Baumgardner
    Human Resources

    Quick Lube Q&A: Deanna Baumgardner of Employers Advantage

    NOLN Staff Reporters
    April 12, 2024
    Employers Advantage Founder Deanna Baumgardner shares how to stay on the same page as your team.
    Radiant Reflections Photography
    Customer Service

    Serving Younger Generations as Customers

    Enid Burns
    April 1, 2024
    You don't need to treat younger customers with extra attention, but you do need to assess how much of an explanation of services is required.
    Photo 159601790 © Andrii Yalanskyi | Dreamstime.com
    Leadership

    Cultivating Employee Goals

    Peter Suciu
    April 1, 2024
    How to be SMART about setting goals.
    Photo 27375598 © Choneschones | Dreamstime.com
    Tech+Tools

    Hands-On Technology

    Peter Suciu
    March 29, 2024
    More than getting the hands dirty.
    Hanna Bubser
    Tech+Tools

    Women in Auto Care Panel Highlights Industry Trends

    Hanna Bubser
    March 5, 2024
    The annual Women in Auto Care Leadership Conference included a panel about EVs, ADAS, and more.
    Emily Rowe
    Running a Shop

    Lookin’ Good, Inside and Out

    Carol Badaracco Padgett
    March 1, 2024
    Shop aesthetics and heart help keep the car count high.
    Photo 33751202 © Antoniodiaz | Dreamstime.com
    Tech+Tools

    Optimizing Service Offerings

    Hanna Bubser
    March 1, 2024
    AutoSAM is a customer-facing software for shops.

    Latest From Running a Shop

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