Amber Kossak

Amber Kossak is president and CEO of Solid Start, manufacturer of True Brand Products. She has been in the automotive industry for almost 20 years and is serving on the AOCA board of directors. She can be contacted at: [email protected]
Running a Shop

Our Best Customer Is An Educated Buyer

May 1, 2019
We have had this as our motto for years, “Our best customer is an educated buyer!” Training, service, values, knowledge, learning and skills all play a role in how...
Running a Shop

Customer Service: What Strengthens Your Relationships?

Jan. 1, 2019
No matter what business you are in, customer service is more important now than ever. As society becomes increasingly impersonal, the value of personal relationships, the need...

Use the Right Oil; Keep Your Engine Clean

Nov. 1, 2018
In August the administration proposed rolling back the 2025 targets for higher fuel economy and lower emissions from cars and trucks. The action required a 50-day discussion period...
Running a Shop

Hands-On Training Makes a Difference

Aug. 1, 2018
People who know me know that I’m a big believer in the importance of training. That is why this stat I came across recently caught my eye. It was in a blog called “When I Work...