Running a Shop

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Customer Service

The Art of Identifying Customer Types

Understanding personalities and evaluating needs.

Latest from Running a Shop

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Leadership

Balancing Leadership and Life Smarts

Adopting helpful shop management habits.
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Latest News

ATD and Predii Talk AI at AAPEX

Nov. 3, 2023
The session outlined applications of artificial intelligence in automotive service.
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Willy T. Ribbs (right) pictured with Beth Paretta during at SEMA 2023.
Latest News

SEMA 2023: HV Batteries, Willy T. Ribbs, and Emissions Compliance

Nov. 3, 2023
The SEMA Show education sessions covered a variety of relevant topics.
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Finance+Operations

What's Missing?

Nov. 1, 2023
Evaluate your business to see where there are gaps to fill, or bulges to address to better serve customers and improve profits.
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Education+Training

The Winning Team

Oct. 26, 2023
Good help is hard to find and harder to keep.
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Sales+Marketing

Managing Profit Centers

Oct. 25, 2023
Balancing two different sides of the business.
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Tech+Tools

TPMS Basics

Sept. 1, 2023
Tire Pressure Monitoring Systems are quickly becoming an essential add-on, and may require a special touch to service.
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Customer Service

How To Be a Customer Liaison

Sept. 1, 2023
An informed customer will keep coming back.
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Education+Training

Working Around Hybrids

Aug. 31, 2023
It takes training and good marketing to transition your shop to handle hybrids and EVs and attract a new customer.