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2024 NOLN Operator Survey Report
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Photo by Ken Blaze
Finance+Operations
Familiar Faces (and Vehicles)
NOLN Staff Reporters
June 2, 2025
Nearly 96% of quick lube operators say at least half their guests are repeat customers.
Latest from Running a Shop
Adobe Stock
Human Resources
Feeling the Heat: Keeping Your Employees Safe in Hot Conditions
Kacey Frederick
May 28, 2025
When the summer heat in Texas climbs high, you can bet the temps in Ray Bowens’ Kwik Kar Vista Ridge are even higher. He shares how he’s keeping his staff safe and comfortable...
Adobe Stock
Finance+Operations
Quick Lubes, Repair Shops Enjoy Reciprocal Rewards
Carol Badaracco Padgett
May 19, 2025
When quick lube shops and auto repair facilities partner up, both sides can benefit.
David Cianfaglione
Running a Shop
Need Another Bay? Expand to Adapt to Market Growth
Enid Burns
May 14, 2025
As its community has grown, Fast Lane Express Lube & Repair Shop has added a second building to accommodate local drivers' quick lube service needs.
Adobe Stock
Human Resources
Putting in the Hours
NOLN Staff Reporters
May 5, 2025
Lube techs on average are working at least 35 hours per week, with many over 40 hours.
Adobe Stock
Finance+Operations
The Power of Organized Record Keeping
Emily Kline
March 25, 2025
Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.
Ken Frenchak
Leadership
Quick Lube Q&A: Ken Frenchak of Valvoline Express Care
Emily Kline
March 2, 2025
Ken Frenchak, Valvoline Express Care's general manager, discusses his strategies to run a successful shop.
Joseph Bruce
Finance+Operations
5 Tactics for Running a Rock-Solid Lube Shop in 2025
Carol Badaracco Padgett
Jan. 29, 2025
Smart planning can help operators identify opportunities for improvement and position their shops for ongoing success.
Adobe Stock
Customer Service
Turn Customer Questions into Learning Moments
Emily Kline
Jan. 27, 2025
Shop owners see common queries as an opportunity to further educate themselves and their customers.
Adobe Stock
Law
Maine’s Right to Repair: The Work Being Done to Implement It
Kacey Frederick
Jan. 21, 2025
Tim Winkeler, CEO of VIP Tires & Service, shares how he’s addressing the concerns of independent shops in a working group for R2R’s implementation.
Courtesy of Brittney Passini
Finance+Operations
Quick Lube Q&A: Brittney Passini of Acuity Insurance
Hanna Bubser
Nov. 25, 2024
Brittney Passini, director of commercial lines product development at Acuity Insurance, outlines crucial components of insurance.
Latest From Running a Shop
Courtesy of Lucas Oil Center
Finance+Operations
Community Outreach Can Benefit the Business
Enid Burns
Oct. 1, 2024
Courtesy of The Oil Connection
Leadership
Setting Job Expectations
Peter Suciu
Oct. 1, 2024
Courtesy of Ralph Brand
Education+Training
Consistency in the Oil Change Experience
Enid Burns
Oct. 1, 2024
Megan Hurt Photography
Customer Service
CPR for Your Shop’s Customer Service
Carol Badaracco Padgett
Sept. 3, 2024
Adobe Stock
Finance+Operations
When Disaster Befalls the Quick Lube
Carol Badaracco Padgett
Sept. 3, 2024
Courtesy of Stress-Free Auto Care
Sales+Marketing
Building a Household Name
Kacey Frederick
Sept. 3, 2024
Courtesy of Quick Change Oil
Leadership
From Bay to Boss
Carol Badaracco Padgett
Aug. 30, 2024
Sabrina Hendley
Leadership
Confronting Shop Burnout
Peter Suciu
Aug. 1, 2024
537446982 | ND3000 | GETTY IMAGES
Human Resources
Get Together with Team Bonding Time
Enid Burns
Aug. 1, 2024
1403351687 | Hasan As Ari | Getty Images
Customer Service
Adapting to Customer Trends
Enid Burns
Aug. 1, 2024
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