Running a Shop


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Customer Service

The Art of Identifying Customer Types

Understanding personalities and evaluating needs.

Latest from Running a Shop

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Balancing Leadership and Life Smarts

Adopting helpful shop management habits.
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Latest News

ATD and Predii Talk AI at AAPEX

Nov. 3, 2023
The session outlined applications of artificial intelligence in automotive service.
Hanna Bubser
Willy T. Ribbs (right) pictured with Beth Paretta during at SEMA 2023.
Latest News

SEMA 2023: HV Batteries, Willy T. Ribbs, and Emissions Compliance

Nov. 3, 2023
The SEMA Show education sessions covered a variety of relevant topics.
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Photo 31972460 © Leung Cho Pan |
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What's Missing?

Nov. 1, 2023
Evaluate your business to see where there are gaps to fill, or bulges to address to better serve customers and improve profits.
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The Winning Team

Oct. 26, 2023
Good help is hard to find and harder to keep.
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Managing Profit Centers

Oct. 25, 2023
Balancing two different sides of the business.
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TPMS Basics

Sept. 1, 2023
Tire Pressure Monitoring Systems are quickly becoming an essential add-on, and may require a special touch to service.
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Customer Service

How To Be a Customer Liaison

Sept. 1, 2023
An informed customer will keep coming back.
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Working Around Hybrids

Aug. 31, 2023
It takes training and good marketing to transition your shop to handle hybrids and EVs and attract a new customer.