Running a Shop

Basic people skills and sophisticated KPIs go hand-in-hand for successful quick lube operations.

Two owners with very small teams share what it takes to keep their quick lube operations running strong.

Brian Michel, vice president of operations for Grease Monkey, offers quick lube operators advice for attracting and retaining good employees.

Auto racing sponsorships are big business for motor oil brands.

Maintain a strong online reputation by having a plan in place for addressing the complaints of unhappy customers.

Full synthetic oil has decisively become the main bulk oil used by the most quick lube operators.

Economic uncertainties have quick lube operators and their vendors strategizing on ways to keep costs of goods manageable while delivering value to customers.

Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.

For quick lube employees, it's important to know what to say—and when to say less.