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Operator of the Year
2024 NOLN Operator Survey Report
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Emily Krizman
Profiles
A Hometown Success: Hoody’s Oil Change
Kacey Frederick
April 29, 2025
After a long career with Premier Oil Change in California, Jacobe and Emily Krizman decided to take over a well-known quick lube in their hometown of Hood River, Oregon.
Latest from Shop Life
Amber Black Photography
Featured Stories
The Winning Combination
Tom Valentino
April 25, 2025
Basic people skills and sophisticated KPIs go hand-in-hand for successful quick lube operations.
Adobe Stock
Columnists
It Pays to Invest in the Tech in Your Bays
Scott Hempy
April 18, 2025
Keep an eye on new technologies that could help improve efficiency, improve service for your guests, or make it easy to manage your operation.
Adobe Stock
Columnists
Tatum: Thinking Win-Win is More Than a Quick Fix
Adam Tatum
April 11, 2025
Valuing and respecting people by seeking a "win" for all is a better long-term resolution than if only one person in the situation gets their way.
Adobe Stock
Columnists
Johnson: 'Out of Sight, Out of Mind' Doesn't Work for Used Oil
Joanna Johnson
April 1, 2025
If you think most used oil Superfund sites can't impact current automotive facilities, including quick lube shops, think again.
Garland Moore
Profiles
A Life of Service: From Army National Guard to SpeeDee Franchise Owner
Kacey Frederick
March 26, 2025
A retired Army National Guard officer, Garland Moore found the active, challenging career he needed in the SpeeDee Oil Change & Auto Service brand.
Michael Marcinko
Feature Stories
Maintaining Communication Makes a Difference
Tom Valentino
March 24, 2025
Keeping customers informed during visits can help drive them to keep coming back.
Adobe Stock
Columnists
Hempy: Be Fluent in the 'Language of the Service Center'
Scott Hempy
March 21, 2025
Our words have an impact on our guests. Choose them wisely to help create a positive experience.
Dale Eesley
Shop Look
Shop Look: Insta-Lube of Omaha, Nebraska
Kacey Frederick
March 19, 2025
An aging facility has been rejuvenated since being taken over by new ownership in 2019.
Adobe Stock
Columnists
Tatum: Clear Time in Your Schedule by Putting First Things First
Adam Tatum
March 17, 2025
Get some time in your day back by separating your most pressing tasks from those that can be delegated, delayed, or outright eliminated.
Adobe Stock
Columnists
Volkswagen Tiguan is Latest Example of Defect Warning Via Magnuson-Moss Violation
Joanna Johnson
March 3, 2025
Language in Tiguan owners' manuals calling for tie-in brand service requirement prohibited by law is at the crux of class action lawsuit.
Latest From Shop Life
Robert Bookout
Profiles
Doing What You Love, Taking Care of Others: Bookout’s Tire and Lube
Kacey Frederick
Feb. 27, 2025
Ken Blaze
Feature Stories
Essential Skills for Lube Tech Excellence
Tom Valentino
Feb. 24, 2025
Adobe Stock
Columnists
AI Tools Show Potential to Streamline Tasks
Scott Hempy
Feb. 21, 2025
Adobe Stock
Columnists
Tatum: Effective Management Starts With the End in Mind
Adam Tatum
Feb. 14, 2025
Adobe Stock
Columnists
Hempy: Create a Culture of Hospitality
Scott Hempy
Jan. 24, 2025
Shop Look
Another Shop Look: Revisiting Quick Lubes From 2024
Kacey Frederick
Dec. 10, 2024
Adobe Stock
Columnists
Tatum: Moving into a New Year
Adam Tatum
Dec. 2, 2024
Adobe Stock
Columnists
Johnson: No Plan Means Paying for Someone Else’s Mistakes
Joanna Johnson
Dec. 2, 2024
Contributed
Profiles
Preserving a Family Legacy
Kacey Frederick
Nov. 29, 2024
AMPV
Multimedia
Photos: 2024 NOLN Operator of the Year
NOLN Staff Reporters
Nov. 11, 2024
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