Columnist Kit Sullivan believes that it's all about the entertainment factor for the customer that makes the difference.

You must take a deliberate step to grow great employees and create a culture for success inside and outside of your walls. 

You worked hard to build a shop. Now it’s time to curate the right work environment.

Adding a location can be a huge move for a business. Here’s how two regional brands did it.

Heed these commonly overlooked management tips to keep your operation running smoothly.

Take a look at the quick lube and lube-plus franchises that are making moves on the list, and hear from two brands about how they mark success.

Connected-car technology will change how drivers interact with their vehicles and their service shops. It’s time for quick lubes to consider how they will join the fray.

The blood drives at Mark Smith's shops account for 2.5 percent of all blood donated in central Virginia.

What if one day in the future, we look back and laugh at how we used to drive to our local mechanic, quick lube, auto dealership, or even, attempted to change our own oil in the driveway? Well, it’s possible, especially since convenience is now a primary motivator of today’s consumers.