The NOLN Newsletter is the Definitive Source for Quick Maintenance Success

Latest News

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Honda said the drive shafts were assembled with a lubricant that potentially degraded their protective coating, making them vulnerable to corrosion from road salts and other contaminant...
July 2, 2025
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The spot is part of the rapidly growing South Bridge area, as well as a broader commercial plan that will include a 7-Eleven convenience store and Super Star Car Wash.
July 2, 2025
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The partnership between Steer and Market Genie will enable auto shops to see real-time sales tracking, industry benchmarking, and competitive pricing insights.
July 1, 2025
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The report, “How to Get Money from Thin Air: The Hidden Benefits of Proper Tire Inflation,” is based on data gathered from over 1,800 Firestone stores between June 2024 and March...
July 1, 2025

Podcasts

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Jeff Tremper of Throttle CRM Service Reminders shares insights on crafting an omnichannel marketing strategies and explains why non-digital marketing tactics still matter.
June 12, 2025
Photo by Tom Valentino
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Grease Monkey franchisee Tyson Daniels discusses how his shops are handing the industrywide challenge of declining car counts.
May 29, 2025
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From recent awards announcements to vehicle recalls and new products, there is plenty happening in the quick lube industry. This week’s episode of the NOLN Podcast puts ...
May 15, 2025
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Nick Haase, co-founder of MaintainX, discusses the benefits of predictive maintenance for operations.
May 1, 2025

Featured Stories

Giulianna Hudson
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Quick lube operators leverage their standing in their local communities to help those in need through various initiatives.
May 23, 2025
Michael Marcinko
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Keeping customers informed during visits can help drive them to keep coming back.
March 24, 2025
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Right to Repair
Tim Winkeler, CEO of VIP Tires & Service, shares how he’s addressing the concerns of independent shops in a working group for R2R’s implementation.
Jan. 21, 2025
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Get to know more about NOLN contributors Scott Hempy, Adam Tatum, and Joanna Johnson.
Dec. 30, 2024

Finance + Operations

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Small inefficiencies left unchecked can result in big expenditures for quick lube operators.
June 11, 2025
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Analyzing percentages and efficiencies can help determine what services to keep, and which to ditch.
June 4, 2025
Photo by Ken Blaze
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Nearly 96% of quick lube operators say at least half their guests are repeat customers.
June 2, 2025
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When quick lube shops and auto repair facilities partner up, both sides can benefit.
May 19, 2025

Human Resources

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Synergy fuels success when operators start by putting employees into roles they understand, want, and have the capacity to do.
June 6, 2025
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Phil Webster of Webster Tire & Auto Service shares how he recruits young people new to the industry and builds the confidence in them to pursue a long-term career
May 22, 2025
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Lube techs on average are working at least 35 hours per week, with many over 40 hours.
May 5, 2025
Grease Monkey
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Brian Michel, vice president of operations for Grease Monkey, offers quick lube operators advice for attracting and retaining good employees.
April 21, 2025

Customer Service

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Maintain a strong online reputation by having a plan in place for addressing the complaints of unhappy customers.
April 9, 2025
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Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.
March 25, 2025
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For quick lube employees, it's important to know what to say—and when to say less.
March 18, 2025
Ken Frenchak
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Ken Frenchak, Valvoline Express Care's general manager, discusses his strategies to run a successful shop.
March 2, 2025

Leadership

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Understanding the hallmarks of effective leadership can help you get the most out of your team.
Dec. 26, 2024
Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
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Our columnists covered a wide array of topics this year, from preventative maintenance tools to operational strategies.
Dec. 23, 2024
Courtesy of The Oil Connection
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Defining specific responsibilities and managing expectations.
Oct. 1, 2024
Sabrina Hendley
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Success doesn't mean working yourself or your employees to death.
Aug. 1, 2024

Learning Resources

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Online Scheduling
Sponsored
Stand out in the repair and quick lube industry by offering online scheduling—learn how to attract new customers, boost efficiency, and enhance retention with smart digital solutions...
April 23, 2025
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Sponsored
Learn how leveraging marketing strategies can attract more customers.
March 24, 2025
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Sponsored
To encourage employee retention, quick lube operators must continuously find new ways to encourage loyalty and foster a positive shop culture.
March 24, 2025
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Sponsored
Five steps for a smooth and profitable business transition
March 19, 2025