Don’t let shop culture define itself. Take it from these operators, who explain the strategy behind setting up organizational values and sticking to them.
JJ’s Pit Stop was opened as a quick mart in 1989 before it became a quick lube center. So, all the colors were orange and the space was set up for convenience for the customer.
Your customers came to see you for this fluid change and everything you do on top of that is just icing. So, do your advisors know the how, what and when of your lifeblood?
