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  • Operator of the Year

    • Kit Sullivan

    Columnists

    Don’t Struggle, Influence!

    Kit Sullivan
    Oct. 1, 2019
    Drivers are the customers, but shop employees are in the driver's seat when it comes to the customer experience. Get it?
    tech-with-customer
    Columnists

    Setting the Hook

    Kit Sullivan
    Sept. 1, 2019
    Columnist Kit Sullivan says that great customer service is all about involving the customer in the process.
    Customer-keys-garage
    Columnists

    Do You Offer Them Everything…Or Do You Specialize?

    Kit Sullivan
    Aug. 1, 2019
    Columnist Kit Sullivan offers some advice on choosing the right menu of services for your shop.
    film-clapper
    Columnists

    The Entertainment Factor

    Kit Sullivan
    July 1, 2019
    Columnist Kit Sullivan believes that it's all about the entertainment factor for the customer that makes the difference.