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2024 NOLN Operator Survey Report
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Finance+Operations
Dollars in the Details
Tom Valentino
June 11, 2025
Small inefficiencies left unchecked can result in big expenditures for quick lube operators.
Latest from Finance+Operations
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Finance+Operations
Back to Basics: It's Time to Review the Services You Offer
Enid Burns
June 4, 2025
Analyzing percentages and efficiencies can help determine what services to keep, and which to ditch.
Photo by Ken Blaze
Finance+Operations
Familiar Faces (and Vehicles)
NOLN Staff Reporters
June 2, 2025
Nearly 96% of quick lube operators say at least half their guests are repeat customers.
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Finance+Operations
Quick Lubes, Repair Shops Enjoy Reciprocal Rewards
Carol Badaracco Padgett
May 19, 2025
When quick lube shops and auto repair facilities partner up, both sides can benefit.
David Cianfaglione
Running a Shop
Need Another Bay? Expand to Adapt to Market Growth
Enid Burns
May 14, 2025
As its community has grown, Fast Lane Express Lube & Repair Shop has added a second building to accommodate local drivers' quick lube service needs.
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Columnists
Hempy: Developing Leaders Takes Precedence Over Training on Tasks
Scott Hempy
May 9, 2025
Whether you're a multi-site franchise operator or you own a single independent shop, prioritize culture fit and leadership potential when hiring.
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Podcasts
Podcast | Predictive Maintenance as a Competitive Advantage (with Nick Haase)
Tom Valentino
May 1, 2025
Nick Haase, co-founder of MaintainX, discusses the benefits of predictive maintenance for operations.
Photo by Tom Valentino
Finance+Operations
iFLEX 2025: Effective Upselling Strategies Increase Ticket Averages
Tom Valentino
April 28, 2025
Lucas Oil Center leaders shed light on opportunities for quick lube shops to unlock additional revenue streams.
Photo by Tom Valentino
Latest News
iFLEX 2025: Hot-Button Issues Take Center Stage During PAMA Panel
Tom Valentino
April 27, 2025
From tariffs to AI, top operators discussed key issues facing the quick lube industry during a PAMA panel session at iFLEX at The Car Wash Show.
Amber Black Photography
Featured Stories
The Winning Combination
Tom Valentino
April 25, 2025
Basic people skills and sophisticated KPIs go hand-in-hand for successful quick lube operations.
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Finance+Operations
Small-Scale Businesses Riding Long-Term Success
Carol Badaracco Padgett
April 23, 2025
Two owners with very small teams share what it takes to keep their quick lube operations running strong.
Latest From Finance+Operations
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Finance+Operations
Synthetic Strong
NOLN Staff Reporters
April 7, 2025
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Finance+Operations
Cost Considerations Stay Top of Mind for Operators
Tom Valentino
March 28, 2025
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Finance+Operations
The Power of Organized Record Keeping
Emily Kline
March 25, 2025
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Finance+Operations
Cleaning Up With a Car Wash
Enid Burns
March 12, 2025
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Customer Service
Tech Tools Help Shops Communicate With Customers—and Profit
Carol Badaracco Padgett
Feb. 12, 2025
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Finance+Operations
Tracking Your Tickets
NOLN Staff Reporters
Feb. 3, 2025
Kacey Frederick
Profiles
Grease Pig Lube & Tune: New Venture Brings Couple Back Home
Kacey Frederick
Jan. 17, 2025
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Columnists
Tatum: 7 Habits of an Effective Lube Manager
Adam Tatum
Jan. 10, 2025
Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
Columnists
NOLN’s Most Popular Columns of 2024
Tom Valentino
Dec. 23, 2024
Courtesy of Brittney Passini
Finance+Operations
Quick Lube Q&A: Brittney Passini of Acuity Insurance
Hanna Bubser
Nov. 25, 2024
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