Customer Service

An informed customer will keep coming back.

A long line of customers isn't always a "happy problem."

Following the devastation of Hurricane Ian, Jiffy Lube franchisee South Bay Lube offers a helping hand to the Florida community with free vehicle inspection services.

A well-executed gift can be the difference between a repeat customer and a one-time job.

A comfortable lobby won’t make or break your oil change business, but investing in it could be in a small business owners’ best interest.

There aren't second chances to make that first impression with customers.

One operator discusses his solution for keeping customers involved at each step of service.

Arm employees with product knowledge to better approach upsell and add-on products and services.

Business is about building relationships, and it only begins at the first impression.