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Customer Service
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Customer Service
Staying Quick, but Not Getting Rushed
Quick lube operators weigh in on the average bay time for customer visits to their shops.
Oct. 6, 2025
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Customer Service
Tire Inspections Help Build Customer Trust
Sept. 24, 2025
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Customer Service
We’ll Come to You: Pickup/Drop-Off Service a Boon for Quick Lube
July 28, 2025
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Customer Service
Do the Job Right—and Right on Time
July 16, 2025
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Customer Service
Be Ready to Respond to Negative Reviews
April 9, 2025
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Finance+Operations
The Power of Organized Record Keeping
March 25, 2025
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Customer Service
Have a Way With Words
March 18, 2025
Ken Frenchak
Leadership
Quick Lube Q&A: Ken Frenchak of Valvoline Express Care
March 2, 2025
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Customer Service
Tech Tools Help Shops Communicate With Customers—and Profit
Feb. 12, 2025
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