Customer Service


Linn Images
Chevron Xpress Lube 029
Customer Service

The Art of Identifying Customer Types

Understanding personalities and evaluating needs.

Latest from Customer Service

Photo 30458956 © Hongqi Zhang (aka Michael Zhang) |
Dreamstime Xxl 30458956
Customer Service

Lubing the Odds of Gaining Customer Feedback

Encourage customer perspective about their shop experience.
Adobe Stock 329015380
Customer Service

How To Be a Customer Liaison

Sept. 1, 2023
An informed customer will keep coming back.
Featured Stories

Make the Most of the Greeting Line

Feb. 27, 2023
A long line of customers isn't always a "happy problem."
Running a Shop

An Inspection with Impact

Jan. 6, 2023
Following the devastation of Hurricane Ian, Jiffy Lube franchisee South Bay Lube offers a helping hand to the Florida community with free vehicle inspection services.
Running a Shop

Mastering the Customer Gift

Oct. 24, 2022
A well-executed gift can be the difference between a repeat customer and a one-time job.
Customer Service

Designing a Comfortable Lobby

June 8, 2022
A comfortable lobby won’t make or break your oil change business, but investing in it could be in a small business owners’ best interest.
Running a Shop

First Impression Playbook

May 3, 2022
There aren't second chances to make that first impression with customers.
Customer Service

Asking for Extra

April 25, 2022
One operator discusses his solution for keeping customers involved at each step of service.
Customer Service

Making the Recommendation

April 18, 2022
Arm employees with product knowledge to better approach upsell and add-on products and services.
Customer Service

Nailing the First Impression

April 14, 2022
Business is about building relationships, and it only begins at the first impression.