Customer Service

Understanding personalities and evaluating needs.

Encourage customer perspective about their shop experience.

An informed customer will keep coming back.

A long line of customers isn't always a "happy problem."

Following the devastation of Hurricane Ian, Jiffy Lube franchisee South Bay Lube offers a helping hand to the Florida community with free vehicle inspection services.

A well-executed gift can be the difference between a repeat customer and a one-time job.

A comfortable lobby won’t make or break your oil change business, but investing in it could be in a small business owners’ best interest.

There aren't second chances to make that first impression with customers.

One operator discusses his solution for keeping customers involved at each step of service.