Columnists

Develop observant habits that benefit the shop and the customer.

What you do each day sets your standards.

Take a holistic approach with your team.

A little support goes a long way.

Good KPIs to look into on a regular basis.

Prepare your shop for vehicles that may require more attention.

Some areas where you could be losing opportunities.

Words, and how those words are communicated, have an impact.

This month's issue of NOLN is all about creating good habits and maintaining relationships.