room or in the customers’ sight line can make five minutes feel like 15. Let a clock do the bragging for you by making sure one is visible, whether your customer is browsing through a magazine in your waiting room or waiting in their car. You want them to know how fast you are, not wonder how long it’s been.Do you start cleaning up before the end of the day?
I get it. At the end of the day, everyone is ready to clean up, close up and get home — including you! But don’t allow your eagerness to end the day unintentionally drive customers away. If you or your employees begin