Passing on Lessons Learned
Is the AOCA Management Certification Course for you? If you’re in the fast lube business, this course is for you. Whether you are an experienced owner, a new manager or an upcoming manager in the industry, you’ll learn valuable information that will more than pay for the expense of this course many times over. I would like to give a big shout out to our new AOCA Certified Managers who just completed the course in Chicago or Dallas. We had an amazing group of owners and managers who made the choice to make an investment in developing themselves and growing their businesses. I would also like to thank Phillips 66, Federated Insurance and True Brand for their sponsorships of the course.
I first attended the AOCA Management Certification Course as an owner several years ago. I had been in the business for several years; I had seen an ad for the course and thought I would invest in developing myself and our team. So, off to Atlanta we went — four district managers, our operations manager and me. Little did I know it would be a game changer for our business and me. As our instructor, Ricky Price, began sharing the information, I was amazed at how much I did not know and how many things I had never heard of. How could this be? I had been in the business for years; we were running profitable shops; and we were growing and expanding with new locations. Why didn’t I know what a SPCC was? A Service Station Dealers Exemption — what was that and how did it affect me? Sometimes we don’t know what we don’t know, and that was definitely the case for me. As page after page of my notebook began to fill up, I began charting the course for the future of our business. Without a doubt, the AOCA Management Course was one of the best investments I have made in our team, our business and myself. As I look back now, I can attribute much of our success to things I learned and implemented as a result the AOCA Management Certification Course.
The AOCA Management Certification Course provides the knowledge and tools needed to help the owner and his or her team develop skills in running a safe, efficient and profitable fast lube business. During this comprehensive two-day course, you’ll learn all aspects of owning and operating a fast lube. Topics include:
- Routine Manager Duties
- Attracting and Retaining Quality Customers
- Attracting and Retaining Quality Employees
- Financial Responsibilities of the Manager
- Implementing Your Training Program
- Safety and OSHA
- Regulatory Compliance
As a business owner or a manager, you can’t afford not to develop yourself and your team. One common statement I’ve heard is, “What if I train them and they leave?” The best response I have heard is, “What if you don’t train them and they stay?”
Upon completion of the course and successfully passing the final exam, you’ll be an AOCA Certified Manager. You’ll receive a patch, a lapel pin and frameable certificate adding third-party credibility to your shop, showing your customers you’re a trained professional.
Stay tuned for more information on AOCA’s 2019 Management Certification Courses.
Do you have 20 employees or more you would like to attend? If so, consider hosting a private AOCA Management Certification Course for your team, and let AOCA come to you. For more details give AOCA a call.