ONLINE: Private Equity, M&A, and the Importance of Timing in Customer Retention

PODCAST | Private Equity and the Quick Lube Industry (with Anthony Lopez-Ona, Mufson Howe Hunter & Co.)

Anthony Lopez-Ona, managing director at Mufson Howe Hunter & Co., joins the NOLN Podcast to share insights on how private equity firms view the quick lube industry, what operators should take away from the recent sale of Jiffy Lube to Monomoy Capital Partners, and what operators can expect with regards to M&A activity in the industry within the coming months.

Tremper: Six-Month Sweet Spot: Why Timing Is Everything in Customer Retention

NOLN columnist Jeff Tremper explains why the gap between visits is the period when the customer's next decision is being shaped and why shops that treat it as an opportunity hold a meaningful advantage.