Podcast | Maintaining Margins, Protecting Profits

Scott Hempy, CEO of Oilstop Drive-Thru Oil Change and Happy’s Drive-Thru Car Wash, joins the NOLN Podcast to take a closer look at a topic covered in one of his recent columns for NOLN: how quick lube operators can maintain their margins even as their costs rise. In this conversation, Hempy explains why operators should focus on controllable factors, such as labor efficiency, bay times, and inventory management, and build a culture of cost awareness in their shops. He also offers up best practices for implementing thoughtful prices increases without driving away guests.

Column | Butler: Build Year-Round Customer Engagement That Goes Beyond Oil Changes

When shops use routine service moments to educate customers, explain seasonal needs and communicate with consistency, they make vehicle care easier to understand and create ways for their business to stay relevant, says NOLN columnist Chase Butler.