Enid Burns

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Customer Service

Are You Having the Right Customer Conversation?

Feb. 7, 2024
Forge the essential link between the technician and customer and translate the work that needs to be done.
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Sales+Marketing

Conquering the Rebrand

Feb. 5, 2024
Boost a shop's brand recognition with a national name while still retaining the service of a local business.
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Dreamstime Xxl 31972460
Finance+Operations

What's Missing?

Nov. 1, 2023
Evaluate your business to see where there are gaps to fill, or bulges to address to better serve customers and improve profits.
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Tech+Tools

TPMS Basics

Sept. 1, 2023
Tire Pressure Monitoring Systems are quickly becoming an essential add-on, and may require a special touch to service.