Enid Burns

Enid Burns is a writer and editor living in Grosse Pointe, Michigan, and is a freelance contributor to NOLN. She has covered a wide range of topics from video games and consumer electronics to online advertising and business. When living in Manhattan for 20 years she did not own a car, and is often mistaken for that woman who brings her car to the shop and knows nothing. She has learned a great deal from writing for NOLN, but also learns from those shop owners who try to educate her on their services. Enid is a news junkie who spends evenings streaming TV shows and time off on long walks, bike rides, and fiber arts.

Courtesy of Ralph Brand
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Education+Training

Consistency in the Oil Change Experience

Oct. 1, 2024
Creating a consistent experience helps the team work more efficiently and helps develop a level of service for customers.
Courtesy of Lucas Oil Center
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Finance+Operations

Community Outreach Can Benefit the Business

Oct. 1, 2024
Championing a charity or hosting a giveback drive can have a great effect on your business and community alike.
Courtesy of Tyson Daniels
Profiles

Safe and Secure: Award Runner-Up Tyson Daniels

Sept. 3, 2024
A Grease Monkey franchisee with 11 shops takes the lead on child passenger safety.
1403351687 | Hasan As Ari | Getty Images
Customer Service

Adapting to Customer Trends

Aug. 1, 2024
When customers ask for a service, it's time to consider the expense and training needed to implement it.