Enid Burns

You don't need to treat younger customers with extra attention, but you do need to assess how much of an explanation of services is required.

Forge the essential link between the technician and customer and translate the work that needs to be done.

Boost a shop's brand recognition with a national name while still retaining the service of a local business.

Evaluate your business to see where there are gaps to fill, or bulges to address to better serve customers and improve profits.