Enid Burns

Enid Burns is a writer and editor living in Grosse Pointe, Michigan, and is a freelance contributor to NOLN. She has covered a wide range of topics from video games and consumer electronics to online advertising and business. When living in Manhattan for 20 years she did not own a car, and is often mistaken for that woman who brings her car to the shop and knows nothing. She has learned a great deal from writing for NOLN, but also learns from those shop owners who try to educate her on their services. Enid is a news junkie who spends evenings streaming TV shows and time off on long walks, bike rides, and fiber arts.

Photo 103866207 | Business © Ronstik | Dreamstime.com

Surrounded by Competition

June 3, 2024
Differentiate your shop from the rest on main street by telling a story and inviting businesses to partner.
Illustration 168793666 | Border © Olga Kostenko | Dreamstime.com

The Right Tools for The Job

May 30, 2024
Identify what your shop needs and how to implement it.
Radiant Reflections Photography
Customer Service

Serving Younger Generations as Customers

April 1, 2024
You don't need to treat younger customers with extra attention, but you do need to assess how much of an explanation of services is required.
Photo 34621573 © Auris | Dreamstime.com
Customer Service

Are You Having the Right Customer Conversation?

Feb. 7, 2024
Forge the essential link between the technician and customer and translate the work that needs to be done.