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  • Operator of the Year

    • Paul Hodowanic

    Paul Hodowanic is a staff writer at 10 Missions Media, where he covers Ratchet+Wrench and National Oil and Lube News.
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    Running a Shop

    Get Started with Tire Sales

    Paul Hodowanic
    Dec. 2, 2022
    Curious about how tire shops get started or transition into service and sales? Here's your inside look.
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    Running a Shop

    Mastering the Customer Gift

    Paul Hodowanic
    Oct. 24, 2022
    A well-executed gift can be the difference between a repeat customer and a one-time job.
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    Running a Shop

    Are DVIs Failproof?

    Paul Hodowanic
    Sept. 27, 2022
    DVIs aren’t a cure-all solution. Culture and process still matter.
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    Human Resources

    Hiring from Outside the Industry

    Paul Hodowanic
    Aug. 8, 2022
    Getting the right skill set doesn’t always mean finding the right experience in recruits.