Joanna Johnson

Joanna L. Johnson has represented AOCA since 1991 as both general counsel and currently, policy advisor. She is the President of Johnson Policy Associates, Inc., a consulting firm that specializes in federal and state environmental, transportation, competition, safety and automotive repair regulation. Formerly a partner in the law firm of Harris, Johnson & Stonecipher in Bozeman, Montana, which specialized in federal regulation and legislation, she started her career in Washington, D.C. as in-house counsel for multi-national trade associations.
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Your Service Techs Can Be Super Sleuths

Nov. 17, 2023
Develop observant habits that benefit the shop and the customer.
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Are You Ready for an Older, Banged-up, Underinsured Fleet?

Sept. 27, 2023
Prepare your shop for vehicles that may require more attention.
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The 'Never Do' List

July 7, 2023
There are certain things you should not be doing if offering stellar service is your goal.
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Gold-Plated Oil Change Receipts

May 9, 2023
Joanna L. Johnson of Johnson Policy Associates, Inc. makes her debut as an online columnist for NOLN with this piece exploring warranties, service intervals and keeping track ...