• Kit Sullivan

    Kit Sullivan
    Oct. 1, 2019
    Drivers are the customers, but shop employees are in the driver's seat when it comes to the customer experience. Get it?
    tech-with-customer
    Kit Sullivan
    Sept. 1, 2019
    Columnist Kit Sullivan says that great customer service is all about involving the customer in the process.
    Customer-keys-garage
    Kit Sullivan
    Aug. 1, 2019
    Columnist Kit Sullivan offers some advice on choosing the right menu of services for your shop.
    film-clapper
    Kit Sullivan
    July 1, 2019
    Columnist Kit Sullivan believes that it's all about the entertainment factor for the customer that makes the difference.