Operator of the Year
Running a Shop
Don’t Struggle, Influence!
Oct. 1, 2019
Drivers are the customers, but shop employees are in the driver's seat when it comes to the customer experience. Get it?
Setting the Hook
Sept. 1, 2019
Columnist Kit Sullivan says that great customer service is all about involving the customer in the process.
Do You Offer Them Everything…Or Do You Specialize?
Aug. 1, 2019
Columnist Kit Sullivan offers some advice on choosing the right menu of services for your shop.
The Entertainment Factor
July 1, 2019
Columnist Kit Sullivan believes that it's all about the entertainment factor for the customer that makes the difference.
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