Bill Snow, vice president of marketing and franchise development for Rad Air, explains why even though shop owners might have the best of intentions when they tell managers to “run it like you own it,” what they are actually doing in many instances is creating a recipe for confusion, stress, and burnout.

In this interview conducted by Christine Schaffran, editor-in-chief of Ratchet+Wrench, Snow explains that promoting top technicians into management roles without testing their leadership abilities can be costly. He also discusses the benefits of using trial runs, coaching, and proper onboarding before making promotions permanent.

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