Quick lube shops have a lot in common, but they have a lot of differences too. At NOLN, we strive to share insightful stories from shops across the country. Listening to and learning from one another can prove valuable. The conversation in this podcast episode offers insight into how one shop approaches various aspects of this industry.
Ken Frenchak is the general manager at Valvoline Express Care of Grove City, Pennsylvania. He joins the show to talk about his shop. Topics discussed include his shop's customer service approach, his team, workplace culture, leadership and even some industry-related historical facts.
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