Video | Brent Kilmer, Repair Shop of Tomorrow Coach, on Reconnecting with Lapsed Customers
Brent Kilmer, owner of Velocity Tire & Auto and a coach for Repair Shop of Tomorrow, explains how and when his shop re-engages with past guests, as well as the benefits of winning back potentially lapsed customers.
At the Repair Shop of Tomorrow Mastermind training event, which was held in Westlake, Ohio, in September, Kilmer presented a breakout session on marketing that connects.
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About the Author
Tom ValentinoTom Valentino
Editor
Tom Valentino is the editor of National Oil and Lube News. A graduate of Ohio University, he has more than two decades of experience in newspapers, public relations and trade magazines, covering everything from high school sports to behavioral health care. Tom’s first vehicle was a 1990 Mazda 626, which he used to deliver pizzas in the summer after graduating high school. Today, he drives a 2019 Jeep Compass, which usually has a trunk full of his daughter’s sports gear. In his spare time, Tom is an avid Cleveland sports fan and a volunteer youth sports coach.
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