Online Updates: Lost vs. Lapsed Customers, Building Shop Culture

Quick Lube Q&A: Justin Rae

Even for the most well-run quick lube shop, loyal customers can become lapsed or even lost entirely. The reasons for these departures are wide-ranging. How do you win these customers back? And at what point does it no longer become practical to try to do so? Recently, NOLN caught up with Justin Rae, founder of Cinch, a customer data experience platform for B2C marketing teams, to find out.

Count on Culture: 5 Tips for Building a Positive Work Environment

Whether it’s a vacation resort or a quick lube shop, a service-oriented business’ ticket to happy guests starts with establishing—and sustaining—a healthy workplace culture, says long-time HR professional Chuck Simikian. He speaks from more than 30 years of HR experience across a range of industries, from hospitality and themed attractions to retail and not-for-profits. For operators looking to improve the culture among staff in their shop, Simikian offers five recommendations.