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Valuing and respecting people by seeking a "win" for all is a better long-term resolution than if only one person in the situation gets their way.

If you think most used oil Superfund sites can't impact current automotive facilities, including quick lube shops, think again.

Our words have an impact on our guests. Choose them wisely to help create a positive experience.

Get some time in your day back by separating your most pressing tasks from those that can be delegated, delayed, or outright eliminated.

Language in Tiguan owners' manuals calling for tie-in brand service requirement prohibited by law is at the crux of class action lawsuit.

From writing copy to analyzing financial data, large language model programs such as ChatGPT can help quick lube shops.

The second of the 7 Habits of an Effective Lube Manager calls for leaders to map out a path to reach their goals.

What can you do to prepare for success?

As repair costs climb, wise service providers prepare for customers with a track record of inadequate maintenance.