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Top Trends: Executive to Operator

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April 9, 2020—Like anything, it takes experience to establish yourself in a business and get ahead of the crowd. Most shop owners, however, only have the experience of being a shop owner. How would other roles within the industry help you become a better operator?

On this edition of Top Trends on The NOLN Podcast, staff writer Abby Patterson sat down with Pete Frey, former senior vice president of customer experience at Take 5 Oil Change, on what he's taken from his 34 years in an exec role into his new role of becoming a Take 5 store operator.

 


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