Podcast | Feature Read: Online Scheduling Opens Shop to New Business
A Grease Monkey with four shops in Washington state explains how implementing an online scheduling platform has helped increase sales at all of his locations.
Adam Miller, owner of four Grease Monkey franchise locations in Washington state, explains how implementing an online scheduling system has helped attract new customers to his stores. Miller explains how customers book appointments online, how his Grease Monkey shops balance wait times for drive-up customers vs. those who scheduled in advance, and lessons he has learned after a year of offering the online option.
This article was published on NOLN.net on Feb. 21, 2026.
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Tom Valentino is the editor of National Oil and Lube News. A graduate of Ohio University, he has more than two decades of experience in newspapers, public relations and trade magazines, covering everything from high school sports to behavioral health care. Tom’s first vehicle was a 1990 Mazda 626, which he used to deliver pizzas in the summer after graduating high school. Today, he drives a 2019 Jeep Compass, which usually has a trunk full of his daughter’s sports gear. In his spare time, Tom is an avid Cleveland sports fan and a volunteer youth sports coach.
