Podcast | Blueprint for Building Better Teams (with Ellie Pentland)
Ellie Pentland, partner at Throttle Muscle, joins the NOLN Podcast to offer insights on how quick lube operators can develop effective employee training and goal-setting initiatives. Pentland, who has spent more than 25 years in the industry, explains the value of clearly defining objectives and creating measurable outcomes, and she also discusses the why operators should focus training on individual roles and consistently checking in with employees to track progress, rather than sitting back and relying on a one-size-fits-all approach.
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About the Author
Tom Valentino
Editor
Tom Valentino is the editor of National Oil and Lube News. A graduate of Ohio University, he has more than two decades of experience in newspapers, public relations and trade magazines, covering everything from high school sports to behavioral health care. Tom’s first vehicle was a 1990 Mazda 626, which he used to deliver pizzas in the summer after graduating high school. Today, he drives a 2019 Jeep Compass, which usually has a trunk full of his daughter’s sports gear. In his spare time, Tom is an avid Cleveland sports fan and a volunteer youth sports coach.
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