Valvoline Inc. Named on Forbes’ Annual Best Customer Service Companies List

Valvoline Inc. was recently recognized by Forbes on its annual list of America’s Best Customer Service Companies, as shared in a press release.

The Forbes list is based on a comprehensive survey of 158,000 U.S. consumers conducted between August 2024 and July 2025. Participants were asked to rate companies based on the quality of customer interactions, accessibility, and overall satisfaction.

The company ranked 21st overall out of the 300 companies making the list, and second within the auto repair and maintenance category. It was joined by other quick lube brands, including Take 5 Oil Change in spot no. 145, and Express Oil Change in spot no. 256.

“At Valvoline Instant Oil Change, providing an excellent customer experience is what drives us,” said Laura Carpenter, Valvoline Inc.’s chief customer officer. “This recognition from Forbes is a direct result of the care our teams bring to every interaction. Whether it’s a quick oil change or a simple question, we want every guest to feel valued, respected, and confident in the service they receive.”